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How Warby Parker Revolutionized Eyewear
In 2010, four friends—Neil Blumenthal, Dave Gilboa, Andrew Hunt, and Jeffrey Raider—were MBA students at the Wharton School of the University of Pennsylvania when they realized something troubling about the eyewear industry. Eyeglasses were often expensive, with major players controlling… Read More »How Warby Parker Revolutionized Eyewear
Customer Service Story: The Problem of Misprinted Event Tickets
Sophia purchased tickets for a concert, but when they arrived, the date and venue on the tickets were incorrect. She contacted customer service to get the issue resolved. Resolution Process:Sophia spoke with Eric, the customer service representative, who apologized for… Read More »Customer Service Story: The Problem of Misprinted Event Tickets
Customer Service Story: The Ritz Carlton’s Lost Teddy Bear
A family staying at a Ritz-Carlton hotel accidentally left their young son’s favorite stuffed animal, a teddy bear, behind after checking out. The child was devastated, and the family contacted the hotel in hopes of recovering it. The hotel staff… Read More »Customer Service Story: The Ritz Carlton’s Lost Teddy Bear
How can small businesses use AI?
Curious How can small businesses use AI? This post answers that. In 1990s, PC & Internet revolution leveled the playing field for small businesses giving them a massive edge over their competitors. Reluctant ones got left behind. Others built a… Read More »How can small businesses use AI?