Everything we do within our businesses is a story. The collection of these smaller stories form the larger story of our business. Question is … What do we want that larger story to be? As a business owner, if we… Read More »Stories Make, Build and Break Businesses
How far are you willing to go to make your customer happy? It’s a question every business owner, every employee ought to be pondering, especially if you dream of becoming a First Choice Business for your customer. The obvious wrong… Read More »How far are you willing to go to make your customer happy?
There is a very specific reason Amazon.com has become the behemoth it has in a span of 30 years. It’s because of its obsession over customer service. Watch this CNBC video from 1999 in which Jeff Bezos makes it abundantly… Read More »Watch Jeff Bezos Obsess over Customer Service
Customer service is what makes or breaks a business. This stands true across the world. It does not matter whether you’re running a trillion dollar company, or a lemonade stand on a street corner. It you can’t treat your customers… Read More »Would you support this Lemonade Stand?