Customer Service
Customer Service Story: The Ritz Carlton’s Lost Teddy Bear
A family staying at a Ritz-Carlton hotel accidentally left their young son’s favorite stuffed animal, a teddy bear, behind after checking out. The child was devastated, and the family contacted the hotel in hopes of recovering it. The hotel staff… Read More »Customer Service Story: The Ritz Carlton’s Lost Teddy Bear
Watch Jeff Bezos Obsess over Customer Service
There is a very specific reason Amazon.com has become the behemoth it has in a span of 30 years. It’s because of its obsession over customer service. Watch this CNBC video from 1999 in which Jeff Bezos makes it abundantly… Read More »Watch Jeff Bezos Obsess over Customer Service
Would you support this Lemonade Stand?
Customer service is what makes or breaks a business. This stands true across the world. It does not matter whether you’re running a trillion dollar company, or a lemonade stand on a street corner. It you can’t treat your customers… Read More »Would you support this Lemonade Stand?