Sophia purchased tickets for a concert, but when they arrived, the date and venue on the tickets were incorrect. She contacted customer service to get the issue resolved. Resolution Process:Sophia spoke with Eric, the customer service representative, who apologized for… Read More »Customer Service Story: The Problem of Misprinted Event Tickets
Curious How can small businesses use AI? This post answers that. In 1990s, PC & Internet revolution leveled the playing field for small businesses giving them a massive edge over their competitors. Reluctant ones got left behind. Others built a… Read More »How can small businesses use AI?
Everything we do within our businesses is a story. The collection of these smaller stories form the larger story of our business. Question is … What do we want that larger story to be? As a business owner, if we… Read More »Stories Make, Build and Break Businesses
How far are you willing to go to make your customer happy? It’s a question every business owner, every employee ought to be pondering, especially if you dream of becoming a First Choice Business for your customer. The obvious wrong… Read More »How far are you willing to go to make your customer happy?